What is Shopiz? Who should use it?

What is Shopiz?

Shopiz is an Omnichannel Messaging Platform powered by ShopizAI (AI Assistant), helping businesses manage conversations, customer care, and sales activities more efficiently.

Shopiz centralizes all messages from:

• Social channels (Facebook, TikTok)
• Zalo OA
• Zalo personal
• Website live chat
• Email

→ into one unified inbox, ensuring fast responses and no missed customers.

Who should use Shopiz?

1. Retail / eCommerce businesses

• Need to connect with sales management systems (POS / order management).
• Want to view customer & order information directly inside the chat.
• Require centralized management for all sales and support channels.

2. Customer Support Centers

• Manage a high volume of conversations.
• Need auto-assignment, team collaboration, and internal notes.
• Require performance tracking (FRT, AHT, CSAT…).

3. Sales Teams

• Need personalized communication based on customer history.
• Use tagging, notes, and classification tools.
• Track sales progress directly inside the conversation.