ShopizAI: From Conversation Data to Competitive Advantage
Tagline: Customer data is no longer scattered across messages
Every day your business receives dozens or even hundreds of customer conversations across multiple channels: Facebook, Zalo, Website, personal inboxes... But are you really making use of that valuable data?
Most businesses still handle customer care reactively — answer whoever asks, then forget when the shift ends. Meanwhile, recurring customer information, common questions, and small details mentioned in chats can all become knowledge that helps you optimize operations and improve experience.
ShopizAI was created to turn conversation data into a competitive advantage.
Unlike simple chatbots, ShopizAI acts as an “intelligent platform layer” within your customer service system. It remembers, analyzes, suggests, and helps you build smarter operating processes every day.
✅ Automatic replies via ShopizAI Assistant so you never miss a message
✅ Support for agents with ShopizAI Copilot to work faster and more accurately
✅ Customer history memory with ShopizAI Memories for contextual, in-depth care
✅ Standardized response workflows through ShopizAI FAQs to reduce errors and improve experience
✅ A living internal knowledge base, continuously updated from daily conversations
ShopizAI not only saves time and reduces staffing pressure but also creates an enterprise knowledge system that grows over time, independent of individuals or specific periods.
This is how small businesses gradually operate like professional organizations: smarter, more agile, consistent — without spending more.
ShopizAI doesn’t replace your customer care team; it helps you care for customers better every day.
Try it free at: www.app.shopiz.pro
#ShopizAI #CustomerData #SmartCustomerCare #DataIsAnAsset #ShopizForBusiness
What is ShopizAI and why should you start here?
Tagline: Turn conversation data into enterprise intelligence
When businesses think of automation, many immediately imagine chatbots or tools that save time replying to messages. In reality, for a system to support effective automation it must understand what customers are saying, what they've asked before, and which needs repeat. Otherwise, automation is just “replaying scripts” and doesn't improve the experience.
ShopizAI was developed to solve exactly that problem. It’s a suite of AI tools deeply integrated into the Shopiz multi-channel interaction management platform. ShopizAI is not just a chatbot; it’s an intelligent agent operating within daily conversations to help businesses understand customers and standardize responses.
ShopizAI does not replace humans. It acts as a “platform intelligence” to support customer care teams to work smarter and more professionally. The system can:
✅ Suggest appropriate replies based on data, documents, and conversation context
✅ Remember important details customers mentioned in previous exchanges
✅ Analyze and detect recurring questions so you can proactively build knowledge bases
✅ Learn from your company’s own communication data to improve accuracy over time
The result: every customer conversation is no longer a “one-off” but a continuation of an increasingly deep understanding and service process. This is how small businesses begin to operate like professional, scalable organizations without relying too heavily on specific individuals.
If you use multiple channels like Facebook, Zalo OA, personal Zalo, Website… and want to build a deep customer care system, ShopizAI is the place to start.
Try it free at: www.app.shopiz.pro
#ShopizAI #ConversationalIntelligence #SmartCustomerCare #ConversationDataIsAnAsset #ShopizForBusiness
ShopizAI Assistant: Intelligent assistant that interacts directly with customers
Tagline: Reply faster, more accurately, without adding headcount
One of the biggest challenges for multi-channel sellers is replying promptly, consistently, and meaningfully — especially during peak times or when staff are unavailable.
ShopizAI Assistant is designed to address that. It’s an AI assistant working directly on channels like Messenger, Zalo Official Account, personal Zalo, and Website Live Chat, letting you communicate with customers automatically, coherently, and informatively even when you’re offline.
The strength of ShopizAI Assistant is not “replying just for the sake of it” like traditional chatbots, but in:
✅ Analyzing what the customer asks and finding relevant information from your internal documents
✅ Responding in natural language, with references and data when needed
✅ Self-learning from past conversations to become more accurate over time
✅ Seamlessly handing off difficult or unusual questions to human agents
No need for complex scripting or technical teams — you can create and manage different assistant versions for customer segments, campaigns, or channels.
The clear benefits: reduce workload for your support team, maintain fast response times at all times, and ensure replies are accurate and professional.
ShopizAI Assistant is not just a reply tool; it’s an extension of your team that helps build a stable, trustworthy, and scalable customer experience.
Create your business’s first assistant today at: www.app.shopiz.pro
#ShopizAI #ShopizAssistant #SmartCustomerCare #OmnichannelCommunication #ShopizForBusiness
ShopizAI Copilot: Companion assistant for customer service agents
Tagline: Not replacing people, but making each person twice as effective
Many businesses invest in chatbots hoping to “replace” their support team. The more important need, however, is a tool that helps agents work more efficiently, faster, and consistently, especially in situations requiring nuance and flexibility.
ShopizAI Copilot was created for that purpose. It’s a parallel assistance feature in customer handling — a companion that supports agents in dealing with complex situations.
Instead of searching for documents, recalling chat history, or worrying about mistakes, agents can work more easily with ShopizAI Copilot:
✅ Suggests context-appropriate replies for each conversation
✅ Quickly retrieves information from the knowledge center and internal documents
✅ Assists with translation and handling multilingual requests
✅ Displays relevant customer history data to enable deeper conversations
A new agent can perform like a long-time employee. An experienced agent can reduce reply time from 3 minutes to 30 seconds while maintaining accuracy and professionalism.
Unlike chatbots, Copilot doesn’t “speak automatically”; it empowers agents to remain in control while supported by intelligence. This is vital for businesses that require high customization, sell complex products, or build close customer relationships.
ShopizAI Copilot helps companies build scalable, standardized support processes while preserving human flexibility. It’s a key step to improving service quality without depending on specific individuals.
Enable Copilot for your team at: www.app.shopiz.pro
#ShopizAI #ShopizCopilot #InternalAssistant #ProfessionalCustomerCare #ShopizForBusiness
ShopizAI Memories: Smart customer memory system
Tagline: Agents may forget, the system won’t
Do you remember what this customer asked two weeks ago? Which product line did they care about? Where did the previous conversation end?
In reality, few agents can recall exact exchange histories for every customer, especially with shift rotations, staff changes, or high volumes. The result: customers are asked questions they already answered, which feels unprofessional and lowers conversion rates.
ShopizAI Memories is designed to solve that. This feature automatically records, organizes, and presents information exchanged with customers so anyone on the team can quickly pick up the conversation with proper context.
✅ Records important milestones in each conversation
✅ Stores content asked — answered — quotes sent
✅ Identifies needs, interests, and special customer behaviors
✅ Shows quick reminder information directly in the reply interface
Instead of digging through old chats, agents can access a complete customer picture in seconds. This makes conversations natural, seamless, and makes customers feel “taken care of,” even when speaking with a new agent.
ShopizAI Memories is more than storage. It’s a “collective memory” for the team, helping businesses maintain service quality as they scale, change staff, or operate across channels.
If you’ve been frustrated by agents “forgetting” chat history, now is the time to change.
Try ShopizAI Memories for free at: www.app.shopiz.pro
#ShopizAI #ShopizMemories #CustomerMemory #ContextualCare #ShopizForBusiness
ShopizAI FAQs: Smarter the more you use it
Tagline: Every repeated question is an opportunity to optimize processes
In customer care there are questions repeated dozens of times a day: “Do you offer COD delivery?”, “What’s the minimum quantity for wholesale pricing?”, “What is your return policy?”
If agents keep retyping answers or always need to look up documents, productivity drops and consistency suffers. Even worse, customers may wait or receive inconsistent responses depending on who’s on duty.
ShopizAI FAQs is designed to standardize and improve customer care by detecting, organizing, and suggesting answers for the most common questions.
✅ Automatically detects frequently asked customer questions
✅ Suggests candidates to add to your FAQs for standardization
✅ Links Q&A pairs to the knowledge center for system-wide use
✅ Supports both ShopizAI Assistant and agents to reply quickly, accurately, and consistently
The difference with ShopizAI FAQs is you don’t need to manually list everything. The system analyzes hundreds or thousands of conversations daily to find the “hot” points that need standard answers.
As a result, you build a living knowledge base that’s continually updated based on what customers actually ask. This reduces pressure on support teams and makes the system smarter and faster over time without relying on individuals.
ShopizAI FAQs is an important step for small businesses to operate like larger organizations, where everyone shares an automatically updated knowledge base that’s easy to use.
Create your standard question-and-answer library today at: www.app.shopiz.pro
#ShopizAI #ShopizFAQs #InternalKnowledge #OptimizeSupportProcesses #ShopizForBusiness